Subscriptions. Subscription refunds are available during the first half of the current billing cycle. The refund amount is calculated on a pro-rata basis according to the remaining time in that cycle. Requests made after the midpoint of a billing cycle are not eligible for a refund for that cycle.

Credits. Credits that have already been used for generation cannot be refunded, as the processing costs have already been incurred. Unused credits may be refunded in full only if the request is made within the first half of the credits' validity period. After the midpoint of the validity period, remaining credits are no longer eligible for refund. Credits cannot be used after their validity date has expired.

Requesting a refund. Submit all refund requests via email to support@pulze.io. Please allow approximately 7 days for processing.