Your payment provider may decline a charge for one of these reasons:

• Insufficient funds

• Inaccurate card information

• Suspicion of fraudulent activity

• Repeated failed payment attempts, VPN use, or purchasing from a restricted country (see FastSpring's list at fastspring.com/terms-use/restricted-countries)

Declined and cancelled transactions are the result of safety precautions taken by FastSpring (our payment provider) or by your bank. If you believe your payment was rejected without good reason, contact support@pulze.io and we'll look into it.