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Skip the wait and dive into a repository of commonly asked questions and find quick solutions
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If you are using VPN, or any other geo location obscuring, can cause FastSpring’s payment processor (our payment provider) to throw an error or even block you temporarily.
Also, unfortunately FastSpring has a list of restricted countries, that we can do nothing about. Check it against your location, and if it’s not there, try again without a VPN.
https://fastspring.com/terms-use/restricted-countries/
If you are not using VPN and are not using any email address, payment method, or billing address associated with the restricted countries, and still having issues, let us know at support@pulze.io !
Sep 16, 2024
Aug 27, 2024
Feel free to cancel your subscription at any time, but just so you know, the cancellation won’t kick in until the end of your current billing period.
To do it, just head over to to your Subscriptions menu in your account, and hit “Cancel subscription”
And if you change your mind, no worries! You can always undo the cancellation before the period ends.
Apr 30, 2024
Our products are offered on a subscription basis. Once you subscribe, either monthly or annually, you can use the product continuously. You’ll be billed monthly for monthly subscriptions and annually for yearly ones, as long as your subscription is active.
Apr 30, 2024
Yes you can!
Just head over to your subscriptions panel and press the “Edit subscription” on the desired product.
Feb 08, 2024
May 19, 2022
Rendering your 3ds Max scene over the network is often more sensitive than doing it on your local workstation. Render Manager tries to detect the problem and show it to you in the job details, but in some cases, you might only find a message like: “An unexpected exception has occurred” or similar. Here are some tips that will help you:
May 18, 2022
May 18, 2022
Your payment provider may decline a charge for one of the following reasons:
Declined and canceled transactions are the result of safety precautions taken by FastSpring, or your payment provider.
If you think your payment got rejected for no good reason please contact us and we will look into it.
May 18, 2022
You will need 1 license per computer where you would like to install and use the Render Manager. Both workstations and render nodes require the same license and there are no differences in pricing.
As an example, if you have 2 workstations and 5 render nodes you will need to buy 7 render manager licenses.
May 17, 2022
You can use the asset tracker of 3ds Max to locate the missing textures, or you can use the Relink Bitmaps script. For collecting and relinking your assets to one folder you can use the Collect Asset script. You can read more about this in our blog post: https://www.pulze.io/blog/better-network-rendering
May 17, 2022
The log of 3ds Max is located at %LOCALAPPDATA%\Autodesk\3dsMax\XXXX - 64bit\ENU\Network\Max.log where XXXX should be the version of 3ds Max.
You can easily open this file with notepad or any other text editor.
If your 3ds Max crashed during a job and Render Manager reported this error: “An unexpected exception has occurred”, it is good practice to search for this line in the log towards the bottom and then read the lines above that. Most likely you will find the cause of the problem that lead to the crash.
Please note that by default 3ds Max clears its log file very frequently and any additional step taken after the incident that you are looking for might remove the error that you are looking for. You can change the number of log files maintained in the 3ds Max Presences > Files > Log File Maintenance
May 17, 2022