Image by Vivid Vision
Why can’t I change the country before purchasing a license?
Because of legal, and taxation issues, we have to let FastSpring, our payment provider determine the country for every purchase.
To work around this, you could reach out to a friend or college in the county where you wish to initiate the purchase from.
If this is a problem that you can’t solve please contact us and we will help you out!
Why was my credit/debit card rejected? What should I do?
Your payment provider may decline a charge for one of the following reasons:
Declined and canceled transactions are the result of safety precautions taken by FastSpring, or your payment provider.
If you think your payment got rejected for no good reason please contact us and we will look into it.
What is the difference between a floating and a node-locked license?
Scene Manager blank screen after start
How can I control the new Tone Mapping properties introduced in Corona 8?
The Tone Mapping properties can be controlled with the new Post-Production module. This option is only available from Scene Manager version 2.2.11 or higher.
How do I collect my Render Manager logs and send them to Pulze support?
An unexpected exception has occurred in the network renderer and it is terminating.
My scene renders fine locally but crashes when I submit it to Render Manager!
Rendering your 3ds Max scene over the network is often more sensitive than doing it on your local workstation. Render Manager tries to detect the problem and show it to you in the job details, but in some cases, you might only find a message like: “An unexpected exception has occurred” or similar. Here are some tips that will help you:
Where can I find the log of 3ds Max and how can I read it?
The log of 3ds Max is located at %LOCALAPPDATA%\Autodesk\3dsMax\XXXX - 64bit\ENU\Network\Max.log where XXXX should be the version of 3ds Max.
You can easily open this file with notepad or any other text editor.
If your 3ds Max crashed during a job and Render Manager reported this error: “An unexpected exception has occurred”, it is good practice to search for this line in the log towards the bottom and then read the lines above that. Most likely you will find the cause of the problem that lead to the crash.
Please note that by default 3ds Max clears its log file very frequently and any additional step taken after the incident that you are looking for might remove the error that you are looking for. You can change the number of log files maintained in the 3ds Max Presences > Files > Log File Maintenance
Render Manager reports that my scene has missing textures, how can I solve it?
You can use the asset tracker of 3ds Max to locate the missing textures, or you can use the Relink Bitmaps script. For collecting and relinking your assets to one folder you can use the Collect Asset script. You can read more about this in our blog post: https://www.pulze.io/blog/better-network-rendering
Do I need to buy Render Manager license for my render nodes as well?
You will need 1 license per computer where you would like to install and use the Render Manager. Both workstations and render nodes require the same license and there are no differences in pricing.
As an example, if you have 2 workstations and 5 render nodes you will need to buy 7 render manager licenses.